Migrate the Verizon eBonding Integration to a Production System

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Migrate the Verizon eBonding Integration to a Production System

    This guide explains how to transition the Verizon eBonding integration from a Development/Test environment to a Production environment within ServiceNow. The process involves coordinating closely with your Verizon implementation manager and completing a series of specific tasks to ensure secure and accurate integration setup.

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    General Preparation

    • Obtain a production SOAP password from Verizon; your Verizon SOAP user ID remains the same as in the test environment.
    • Create an integration user in your ServiceNow Production instance using the same credentials as in the development instance to maintain proper authentication.

    Migration Steps

    Perform the following tasks in order to successfully migrate the integration:

    • Request and activate the Verizon eBonding plugin in the Production instance. This adds a VZ eBonding category field essential for integration triggers. Optionally, disable this category from user lists to minimize impact.
    • Set up the Verizon certificate and keystore by copying them from the development environment or regenerating separate versions for Production to ensure secure communication.
    • Configure integration properties such as user ID, password, and other details provided by Verizon to connect to the production system.
    • Update all Verizon eBroker SOAP Message functions to use the Production SOAP endpoint URL, typically https://pubwebsvc.vzbi.com:443/TroubleManagementv3r0. Unlock and edit these functions in the list editor to apply the new endpoint.
    • Apply any customizations captured in update sets from the development environment to the Production system to maintain consistency.
    • Provide Verizon with your Production SOAP endpoint URL, usually in the form https://yourproductioninstance.service-now.com/ETMSPublish.do?WSDL, to complete setup coordination.
    • Coordinate a Production turn-up and basic testing with your Verizon representative to validate the integration.

    Important Considerations

    Do not create test tickets in the production environment without explicit approval from Verizon, as all tickets are treated as real and may have operational consequences.

    This topic outlines the tasks required for moving the Verizon eBonding integration from a Dev/Test environment to a Production environment.

    This process requires coordination with your assigned Verizon implementation manager.

    General Tasks

    The following work can be performed any time:
    • Obtain a production SOAP password from Verizon. Your Verizon SOAP user ID is the same as that used against the Verizon test broker.
    • Create an integration user for Verizon in the ServiceNow Production instance. Use the same user name and password that was created for the development instance, so that the communication between Verizon and ServiceNow is properly authenticated.

    Migrating to a Production Environment

    Perform these tasks in order.
    • Task 1: Request the Verizon eBonding plugin for the production instance. When the plugin is installed, the only immediate user interface change is an additional Category field named VZ eBonding. All of the triggers for the integration are dependent on the category being set to VZ eBonding. Enabling the plugin on the production instance should not affect your users. If you wish to take additional precautions, disable the VZ eBonding category from the list when the plugin is activated for the instance.
    • Task 2: Set up the Verizon certificate and keystore. Copy these directly over from the Dev instance or regenerate them so that you have separate versions for the Dev and Production instances.
    • Task 3: Configure the integration properties to work with the Production Verizon eBonding system. This is userID, password, and other properties provided by your Verizon representative.
    • Task 4: Change all the Verizon eBroker SOAP Message functions to use Verizon's production SOAP Endpoint. In most cases, the endpoint URL will be: https://pubwebsvc.vzbi.com:443/Trouble_Management_v3r0. Verify this URL with the Verizon implementation specialist.
      • In the SOAP Message Functions related list, click each function, clear the Lock check box, and enter the production endpoint.
      • Configure the SOAP Message Functions related list and add the SOAP endpoint column. In the SOAP Message Functions list view, unlock and update the endpoint for all records by Edit multiple records in a list using the list editor.
    • Task 5: Apply any customizations. If customizations to the integration on the Dev system were captured in an update set, apply that update set to the Production system.
    • Task 6: Provide Verizon with the production SOAP Endpoint. The SOAP endpoint should look something like this: https://yourproductioninstance.service-now.com/ETMSPublish.do?WSDL.
    • Task 7: Coordinate a Production turn up with your Verizon representative to do basic testing.
      Warning:
      Do not create test tickets against the production system without working with the Verizon team. Any tickets created are treated as real tickets.