Components installed with Now Assist in AI Search

  • Release version: Yokohama
  • Updated October 3, 2025
  • 2 minutes to read
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    Summary of Components Installed with Now Assist in AI Search

    The Now Assist in AI Search application adds essential components to enhance search capabilities within ServiceNow, including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates. These components are crucial for optimizing the performance and relevance of search results.

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    Key Features

    • Scheduled Jobs:
      • Update Semantic Cache: This job updates the Q&A Genius Results cache with frequently submitted queries and purges unpinned entries not used in seven days. Administrators can pin results to prevent purging.
    • Entity View Action Mapper (EVAM) Configurations:
      • Global configuration for AI Search's Q&A Genius Result.
      • Configuration for search applications.
      • Configuration for Content Taxonomy.
      • Configuration for Virtual Agent.
    • EVAM Templates:
      • Global template for AI Search Q&A Genius Result.
      • Template for Service Portal Q&A Genius Result.
      • Template for Virtual Agent Q&A Genius Result.

    Key Outcomes

    By utilizing the components installed with Now Assist in AI Search, ServiceNow customers can enhance their search functionalities, improve the relevance of results, and streamline the management of search data. This ultimately leads to a more efficient user experience and better service delivery.

    The Now Assist in AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.

    Scheduled jobs installed with Now Assist in AI Search

    Scheduled job Description
    Update Semantic Cache
    • Populate the second-level Now Assist Q&A Genius Results cache with results for the most frequently submitted queries found in the Search Event [sys_search_event] search signal table. For more information on this table, see Search signal tables.
    • Purge all unpinned entries in the Now Assist Q&A Genius Results second-level cache that have not been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see Pin cached answers for Now Assist Q&A Genius Results.

    Entity View Action Mapper (EVAM) configurations installed with Now Assist in AI Search

    Configuration Description
    AI Search Global - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in a search application.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Taxonomy - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Content Taxonomy.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Virtual Agent - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with Now Assist in AI Search

    Template Description
    AI Search Global - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Service Portal.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Virtual Agent - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with Now Assist in AI Search

    To view the complete list of components installed with Now Assist in AI Search, follow the steps in Find components installed with an application. The application's package name is Now Assist in AI Search.