Internationalization support

  • Release version: Yokohama
  • Updated July 1, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Internationalization support

    AI Search in ServiceNow Yokohama release supports indexing and searching across all languages available on the ServiceNow AI Platform®. This enables search administrators to configure search features based on the languages activated in their instance, enhancing search relevance and user experience for global users.

    Show full answer Show less

    Search features

    AI Search offers various language-specific capabilities to optimize search results. These include Genius Results, language identification, lemma and Unicode normalization, result improvement rules, stop words, synonyms, and typo handling. The availability of these features varies by language group:

    • Arabic, Brazilian Portuguese, Czech, Dutch, English, French (including French-Canada), Hebrew, Italian, Polish, Russian, Spanish, Turkish: Full support for all search features.
    • Finnish: Supports Genius Results, language identification, algorithmic stemming for lemma, and other standard features.
    • German, Danish, Hungarian, Norwegian (Bokmål), Swedish: Includes decompounding in lemma and Unicode normalization.
    • Japanese, Simplified Chinese, Traditional Chinese: Includes advanced language identification (text-region and search-term) along with other features.
    • Korean: Supports decompounding in lemma and Unicode normalization and standard features.
    • Other ServiceNow AI Platform languages: Support for Unicode normalization, result improvement rules, stop words, and synonyms but without advanced features like Genius Results or typo handling.

    Translated content search

    By default, AI Search returns results only in the user’s session language for translated content such as Knowledge articles. However, administrators can customize this behavior to improve multilingual search experience through the following configurations:

    • Assign Knowledge article search languages by country: Allows searches to match articles in any of the specified languages for a user’s country plus their session language.
    • Configure globally searchable knowledge articles: Lets you define queries to make certain knowledge articles searchable regardless of session language.
    • Configure fallback languages: Enables setting a fallback language for the user’s session language so search results include content from both the session and fallback languages.
    • Enable a global fallback locale: Makes content from a global fallback locale (commonly English) searchable alongside the user's session language.

    Note: The global fallback locale is particularly useful when the goal is to make English-language records accessible worldwide regardless of user language settings.

    AI Search supports indexing and search for all languages offered by the ServiceNow AI Platform®. Search administrators can configure AI Search search features for languages activated in your instance.

    For full details on language support in AI Search search features, see Internationalization support for AI Search.

    Search features

    The following table lists the AI Search search features available for specific ServiceNow AI Platform languages.

    Table 1. Search features supported by language
    Language Search features supported
    Arabic, Brazilian Portuguese, Czech, Dutch, English, French, French - Canada, Hebrew, Italian, Polish, Russian, Spanish, and Turkish
    Finnish
    German, Danish, Hungarian, Norwegian (Bokmål), and Swedish
    Japanese, Simplified Chinese, and Traditional Chinese
    Korean
    All other ServiceNow AI Platform languages activated in your instance

    Translated content search

    By default, AI Search only returns results for records with translated content, such as knowledge articles, that are in the user's ServiceNow AI Platform session language. You can modify this default behavior in the following ways:
    Assign Knowledge article search languages by country
    Improve multilingual search recall by defining a set of Knowledge article search languages for each user country. User searches can match Knowledge articles in any of the search languages specified for their country as well as in the language associated with their ServiceNow AI Platform session.
    Configure globally searchable knowledge articles
    Define an encoded query to match knowledge articles that you want to make searchable regardless of the user's session language.
    Configure a fallback language
    Set a fallback language for the user's session language. AI Search returns translated content results from the selected fallback language as well as the user's session language.
    Enable a global fallback locale for translated content
    Configure a global fallback locale to use for all translated content searches. AI Search returns translated content results from the global fallback locale's language as well as the user's session language.
    Note:
    The global fallback locale works best if you want to make all English-language records globally searchable.