Provide users with powerful and flexible search
Summarize
Summary of Provide users with powerful and flexible search
AI Search in ServiceNow Yokohama release empowers users to quickly find relevant answers through advanced and flexible search capabilities. It supports natural language queries, linguistic processing, and personalized features to enhance search accuracy and user experience across multiple languages.
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Key Features
- Powerful Query Language: Users can query indexed terms and phrases with Boolean operators and wildcards, enabling precise and complex searches.
- Auto-complete Search Queries: Suggestions appear as users type, including recent, popular queries and personal search history, configurable by administrators.
- Language-sensitive Lemma and Unicode Normalization: Expands search terms to match alternate inflections and forms across many languages, improving result relevance without manual configuration.
- Configurable Synonyms: Administrators can define language-specific synonym dictionaries to expand queries with equivalent terms, enhancing recall and natural language experience.
- Configurable Stop Words: Frequently occurring, less meaningful words can be excluded from queries to increase precision by reducing irrelevant results.
- Auto-correct Typo Handling: Misspelled query terms are automatically corrected based on indexed content, with the option for users to revert to their original input, configurable within search profiles.
Practical Benefits for ServiceNow Customers
- Improved search relevancy through linguistic normalization and synonym expansion.
- Enhanced user experience with auto-complete and typo correction features.
- Support for multiple languages, ensuring global applicability and inclusivity.
- Administrative control over search behavior through configuration of synonyms, stop words, and auto-complete suggestions.
- Ability to tailor search experience to organizational needs, resulting in faster access to accurate information.
AI Search includes search features that help users find the answers they need.
- Powerful query language
Query for indexed terms and phrases. Control query logic with Boolean operators. Match a range of indexed terms using wildcard operators.
For a complete guide to supported query language syntax and operators, see AI Search query language.
- Auto-complete search queries
Display suggestions in the input field as users compose their searches. Suggestions include recent and popular search queries and results as well as entries from the user's personal search history.
Auto-complete suggestions are linguistic features that search administrators configure in search application configurations. For more information on auto-complete suggestion type settings, see Configure an auto-complete suggestion type in an AI Search application configuration.
- Language-sensitive lemma and Unicode normalization of search query terms
Support natural language search by expanding search query terms to match alternate inflections and forms. AI Search supports language-specific lemma normalization for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish. It supports Unicode normalization for content in all ServiceNow AI Platform® languages.
Lemma and Unicode normalization are linguistic features that don't require configuration. For more details on normalization behavior, see Lemma and Unicode normalization.
- Expand search query terms using configurable synonyms
Improve search recall by configuring language-specific dictionaries of terms with equivalent meanings or usage. When a search query includes any of these terms, AI Search expands it to include all equivalent terms, providing users with a more natural search experience.
Synonyms are linguistic features that search administrators configure in search profiles. For details on configuring synonyms and synonym dictionaries, see Synonyms. AI Search supports synonym dictionaries for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, French - Canada, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmål), Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish.
- Remove excessively frequent search terms using configurable stop words
Increase search precision by configuring language-specific dictionaries of frequently appearing terms that dilute search relevancy. AI Search removes these stop words from user search queries to exclude irrelevant results.
Stop words are linguistic features that search administrators configure in search profiles. For details on configuring stop words and stop word dictionaries, see Stop words. AI Search supports stop word dictionaries for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French - Canada, French, German, Hebrew, Hungarian, Italian, Norwegian (Bokmål), Polish, Portuguese, Russian, Spanish, Swedish, and Turkish.
- Auto-correct typos in search query terms
Automatically replace misspelled search query terms with spellings found in indexed content. Typo corrections are displayed above search results. Users can always choose to repeat the search with their original query terms.
Typo handling auto-correction is a linguistic feature that search administrators configure in search profiles. For details on controlling the set of available auto-correction terms, see Typo handling. AI Search supports derivation of auto-correction terms for Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French - Canada, French, German, Hebrew, Hungarian, Italian, Norwegian (Bokmål), Polish, Portuguese, Russian, Spanish, Swedish, and Turkish.