Admin Center summary

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Admin Center

    Admin Center is a centralized platform designed to help ServiceNow administrators efficiently manage and track all administrative tasks from a single, unified interface. The Admin Home page serves as the main hub, enabling you to prioritize work based on instance data and providing direct access to essential administrative applications.

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    Key Features

    • Admin Home: The primary dashboard for managing administrative activities and prioritizing tasks with instance-specific insights.
    • Adoption Blueprints: Offers recommended applications and features aligned with strategic business goals to drive adoption and improvements. This platform feature is available by default starting from the Tokyo release.
    • Now Assist Admin: Provides quick access to configuration and monitoring tools for Now Assist features and skills.
    • Application Manager: Enables installation, updates, and management of licensed applications and plugins. Available by default from the Vancouver release onward.
    • Security Center: Helps maintain the security of ServiceNow deployments, available by default from Vancouver release or installable from the ServiceNow Store for earlier versions.
    • Subscription Management: Allows proactive subscription management and usage monitoring. Legacy version is default with Vancouver release; a new version can be installed alongside it.
    • Configuration Hub: Provides detailed views into applications, including delta changes, license allocations, and customizations, available from Vancouver patch 2 and above.
    • Upgrade Management: Streamlines the upgrade process by consolidating tools and insights needed for efficient instance upgrades.

    Practical Value for ServiceNow Customers

    Admin Center consolidates critical administrative tools and insights to simplify daily management tasks, improve security posture, monitor subscription usage, and streamline upgrades. By centralizing these functions, administrators can enhance operational efficiency, ensure alignment with business goals, and maintain control over their ServiceNow environments with confidence.

    Additional resources and support are available through the Admin Experience Product Hub on the ServiceNow Community, providing further guidance on leveraging Admin Center and its applications.

    If you are new to Admin Center, read this summary to learn what the product can do.

    The first stop experience within Admin Center is the Admin Home page. It helps you manage and track all your administrative work within a single page experience. You can prioritize your work based on the instance data. See Admin Home for more information about Admin Home features.

    Admin Center offers easy access to a number of key applications administrators need. You can access these applications directly from the Admin menu on the Admin Home page.
    • Adoption Blueprints: Adoption Blueprints lists the available applications and features that are recommended to achieve business goals. You can target the strategic business improvements with a set of apps and features. See Adoption blueprints for more information.
      Note:
      Adoption Blueprints platform feature is available by default with instance upgrade to Tokyo and above.
    • Now Assist Admin: The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist features and skills. See Now Assist Admin console for more information.
    • Application Manager: As an admin, you have the ability to install, update, and manage licensed applications and plugins on your instance using the Application Manager application. See Application Manager for more information.
      Note:
      Application Manager store application is available by default with the instance upgrade of Vancouver and above.
    • Security Center: Use the Security Center application to help your organization maintain the security of your ServiceNow deployments. See Security Center for more information.
      Note:
      Security Center is available by default from the Vancouver release and above with the instance upgrade. For the previous releases, you can install it from the ServiceNow store.
    • Subscription Management: Proactively manage your subscriptions and monitor subscription usage on your instances using the Subscription Management application. See Subscription Management for more information.
      Note:
      The legacy version Subscription Management is available by default with the Vancouver release. You can install the new version of Subscription Management on your Vancouver instance from the ServiceNow® Store. You can also have both the legacy and new version on your Vancouver instance.
    • Configuration Hub: Access and zoom in all the relevant details related to the selected application(s) using the Configuration Hub application. You can also track and view delta changes, over-allocated licenses, and customizations on a single screen. See Configuration Hub for more details.
      Note:
      Configuration Hub store application is available by default with instance upgrade of Vancouver patch 2 and above.
    • Upgrade Management: Leverage ServiceNow Upgrade Management for a comprehensive and efficient upgrade experience. Streamline your upgrade process by accessing all necessary tools and insights in one place. See Upgrade Console for more information.
    You can also access the Admin Experience Product Hub on the ServiceNow Community for additional resources about Admin Center and the applications.