Brian Wilson Senior Director, Escalation Management, ServiceNow
Brian leads our Escalation Management team globally, which consists of the Account Escalation team that is responsible for managing all account-level escalation engagements for customers who need additional support for particularly complex technical or non-technical situations. Our Major Incident Management team is responsible for internal/external communication, as well as driving, Mass Outages, Major Crisis situations, and all critical P1s.
Watch Brian in this session 21 mins Now on Now Now on Now: Predictive Escalations with Machine Learning Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Predictive Escalations with Machine Learning. Watch Now Load More
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