Learning Paths Author: Global Learning and Development © 2025 ServiceNow, Inc. All Rights Reserved. Confidential. 2 • To navigate to specific learning paths, select from the links on the right. • From any slide, select the icon to return to the table of contents. Table of Contents Hamburger Menu Icon with solid fill System Administrator Learning Path Developer Learning Paths Platform and Process Owner Learning Paths Implementer Learning Paths Customer Service Management Employee Workflows Enterprise Architecture (formerly APM) Field Service Management Financial Services Operations Risk and Compliance Third-Party Risk Management Business Continuity Management Environmental, Social, and Governance Management IT Asset Management IT Operations Management IT Service Management Now Intelligence Security Operations Service Provider Sourcing and Procurement Operations Accounts Payable Operations Supplier Lifecycle Operations Strategic Portfolio Management Industry-specific: Public Sector Digital Services Industry-specific: Healthcare and Life Sciences Service Management Industry-specific: Clinical Device Management Industry-specific: Manufacturing Commercial Operations Industry-specific: Telecommunications, Media, and Technology Service Management Industry-specific: Telecommunications Network Inventory Industry-specific: Telecommunications Service Operations Mgmt Industry-specific: Retail Industry-specific: Sales and Order Management Now Assist Training Recursos adicionales © 2025 ServiceNow, Inc. All Rights Reserved. Confidential. 3 Icon Legend O No charge, On-Demand Course* 2D 1,900 LC, 2-day ILT Course 3D 2,700, 3-day ILT Course Mainline Certification Micro Certification Accreditation Delta Exams Abbreviations ILT Instructor-led Training CIS Certified Implementation Specialist CSA Certified System Administrator CAD Certified Application Developer CAS Certified Application Specialist LC Learning Credit Document Guide The following icons and abbreviations indicate key details about each course. From any page in this document, select the icon to return to the table of contents. Hamburger Menu Icon with solid fill *Pricing effective February 4, 2025 System Administrator Learning Path © 2025 ServiceNow, Inc. All Rights Reserved. Confidential. 5 System Administrator Additional recommendations Configuration Management Database (CMDB) Fundamentals O, 3D Common Service Data Model (CSDM) Fundamentals ο Introduction to ServiceNow HealthScan and Instance Scan ο Now Support Administrator ο Performance Analytics Essentials ο Scripting in ServiceNow Fundamentals O, 3D Application Development Fundamentals O, 3D Fundamentals, Implementation, and Now Assist courses as products are activated in your organization’s instance stack ο, O, 2D, 3D It’s time to RiseUp with ServiceNow, and career journeys can help you get there. Explore our Career Journeys for a holistic approach to becoming a system administrator. Access the System Administrator path in Now Learning here. System Administrator ServiceNowAdministration va cedO, 2D ServiceNow Administration Advanced O, 2D ServiceNow Upgrade EssentialsO ServiceNow Upgrade Essentials O SubscriptionManagementOverview Subscription Management Overview O Automated TestFrameworkEssenti lsO Automated Test Framework Essentials O Welcome to ServiceNow O ServiceNow Administration Fundamentals O, 3D CSA voucher Ongoing Delta testing Certified System Administrator (CSA) Hamburger Menu Icon with solid fill ServiceNow recommends 6O months of hands-on experience with the platform prior to taking the CSA exam Introduction to Generative AI (Gen AI)O Introduction to Generative AI (Gen AI) O Now Assist EssentialsO Now Assist Essentials O Now Assist for Creator EssentialsO Now Assist for Creator Essentials O Now Assist for Creator Implementation Bootcamp Accreditation Now Assist for Creator Implementation Bootcamp Accreditation Legend: ο No charge On Demand; 2D 1,900 LC 2-day ILT; 3D 2,700 LC 3-day ILT Developer Learning Paths © 2025 ServiceNow, Inc.