Monitoring Technology Dashboard for VMware vSphere
Summarize
Summary of Monitoring Technology Dashboard for VMware vSphere
The VMware vSphere Monitoring Technology Dashboard enables ServiceNow customers to effectively monitor the health and performance of their VMware vSphere infrastructure. It highlights the top five configuration items (CIs) and servers with the highest metric readouts over the past six hours and displays the 50 most recent active alerts to help identify and address potential issues quickly.
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To access the dashboard, navigate in ServiceNow to All > AIOps Dashboards > Monitoring Technology Dashboards and select VMware vSphere Monitoring.
Prerequisites and Setup
- Create VMware vSphere credentials and configure a Discovery schedule to collect infrastructure data.
- Operate within the Agent Client Collector Monitoring scope and ensure users have agentclientcollectoradmin and dashboardadmin roles enabled.
- Enable Metric Intelligence on the MID Server to activate metric-to-CI mapping.
- Enable the following policies for comprehensive metrics collection:
- VSphere Datacenter Metrics
- VSphere Datastore Metrics
- VSphere ESX Server Metrics
- VSphere VirtualMachine Metrics
- Ensure the clotho plugin version 1.1.0 or higher is enabled; follow upgrade procedures if migrating from earlier versions.
Dashboard Features
The dashboard includes multiple tabs to provide detailed insights by category:
- VirtualMachine: Graphs of top VMware vSphere virtual machines by metric type.
- ESX Server: Graphs of top ESX servers by metric type.
- Datacenter: Graphs of datacenters with the highest metrics.
- Datastore: Graphs of datastores ranked by metrics.
- Alerts: Displays the 50 most recent active alerts related to VMware vSphere CIs to support timely remediation.
Users can interact with individual metric widgets to change grouping by Host name, Class, Operating System, or OS Version and view detailed datapoint information via pop-ups.
Customization and Filtering
The dashboard supports filtering capabilities to tailor the displayed data:
- Time range filter: Select the specific timeframe for metric data.
- Metrics by selected CI filter: Focus metric data on particular configuration items.
Additionally, customers can customize widgets, including adjusting alert timeframes or adding custom widgets when creating personalized dashboards, enhancing the relevance of monitoring views to their operational needs.
With the VMware vSphere Monitoring Technology Dashboard, you can monitor the health and performance of your VMware vSphere infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.
Overview of the dashboard
The VMware vSphere Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your VMware vSphere environment.
To view the dashboard, navigate to and select VMWare vSphere Monitoring.
Using the Monitoring Technology Dashboard for VMware vSphere
- Create a VMware vSphere credential and use it to create a Discovery schedule. For details on creating VMware vSphere credentials, see Discovery for VMware Cloud.
- Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for VMware virtualization.
- Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
- Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
- Enable Metric Intelligence on the MID Server.
- Ensure that the VSphere Datacenter Metrics, VSphere Datastore Metrics, VSphere ESX Server Metrics and VSphere VirtualMachine Metrics
policies are enabled.
Enabling these policies activates metric to CI mapping.
- Ensure that the clotho plugin version 1.1.0 or above is enabled.
- After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
| Tab | Description |
|---|---|
| VirtualMachine | Displays graphs of the top VMware vSphere VMs by metric type. |
| ESX Server | Displays graphs of the top VMware vSphere ESX servers by metric type. |
| Datacenter | Displays graphs of the top VMware vSphere datacenters by metric type. |
| Datastore | Displays graphs of the top VMware vSphere datastores by metric type. |
| Alerts | Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior. |
On the right side of widgets displaying a single metric, you can select the More options icon (
) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.
Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.
| Time range filter | The time range for which you want metric data to display on the dashboard. |
| Metrics by selected CI filter | The CIs for which you want metric data to display on the dashboard. |
You can customize the appearance of the individual widgets on the VMware vSphere Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.