Map email fields to a form

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Map email fields to form fields to pre-fill information and reduce the time taken to submit an incident or a case.

    Before you begin

    Role required: sn_outlook_addin.outlook_addin_setup, sn_hr_sp.admin, sn_hr_sp.esc_admin

    Procedure

    1. Navigate to All > ServiceNow Add-Ins for Office > Form Mapping Configurations.
    2. On the Form Mapping Configurations list, select New.
    3. On the Form Mappings Configurations form, fill in the fields.

      For a description of the field values, see Form Mapping Configurations form.

      Note:
      The fields from Microsoft Outlook are based on the Extension Point Type selected in the manifest file. Ensure that the table matches the table in the office controls of the add-in manifest. For more information about the manifest, see Create a manifest file.
    4. Save the form.
      A Form Mapping Configuration record is created. You can add Office Mailbox to Catalog Field Mapping records to map individual fields.
    5. In the Office Mailbox to Form Field Mappings related list, select New.
    6. On the Office Mailbox to Form Field Mappings form, fill in the fields.
      For a description of the field values, see Office Mailbox to Form Field Mappings form.
    7. Save the form.
      An Office Mailbox to Form Field Mappings record is created. You can create more records to map fields based on your requirement.