Enable Live Agent in the Now Mobile app

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.

    Before you begin

    Role required: admin

    Ensure that the Agent Chat plugin is active. For more information, see Agent Chat.

    About this task

    Chat is enabled from the Requests and Knowledge Articles pages by default.

    Note:
    Connect Chat is not supported in the Now Mobile app.

    Procedure

    1. Navigate to All > Now Mobile App > Applet Launchers.
    2. In the Applet Launchers [sys_sg_applet_launcher] table, open the Homepage record and select the Body tab.
    3. Under the Quick Actions Menu Maps related list, open the Chat record.
    4. Select Active to activate the record.
    5. Click Update.

    Result

    Users can select Chat in the Homepage quick actions menu to ask for help from a live or virtual agent.