Manage workplace activities and services with Location directory
Summarize
Summary of Manage workplace activities and services with Location directory
The Location directory in ServiceNow Yokohama release enables customers to efficiently manage workplace campuses, sites, buildings, and neighborhoods. It supports exploring locations, searching for employees and spaces, reserving workspaces, requesting services, and reporting issues. The directory provides two main views: Map view and Card view, helping users navigate and manage workplace activities effectively.
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Key Features
- Map and Card Views: Map view displays locations with directions and occupancy/reservation statuses when Indoor Mapping is configured. Card view shows details for locations without floor maps and supports reservations and service requests.
- Reservation and Occupancy Status: Integration with Workplace Reservation Management and Workplace Connectors (with occupancy sensor data) allows filtering of spaces by reservation and occupancy states such as Available, Currently Booked, Not Available, Currently Occupied, and others.
- Configurable Filters: Filters enable viewing spaces based on reservation and occupancy data. Depending on configured plugins, users can filter by reservation status, occupancy status, or both.
- Map Display Settings: Options to show permanently assigned workplaces on the map while respecting privacy settings that hide private user allocations.
- Auto-refresh Functionality: Map properties can be configured to auto-refresh reservation and occupancy statuses to provide up-to-date information.
- Directional Support: Users can get directions to meeting rooms, buildings, or collaborators to enhance workplace collaboration.
Practical Use and Configuration
Customers must configure Indoor Mapping to enable floor maps. The Show reservation and/or occupancy information property controls visibility of reservation and occupancy statuses on the map. Proper installation and configuration of Workplace Reservation Management and Workplace Connectors are required to leverage full functionality.
Map properties allow customization of displayed neighborhoods, seat assignments, and refresh intervals to tailor the location directory to organizational needs.
Key Outcomes
- Improved workplace navigation and collaboration through integrated maps and directions.
- Enhanced space utilization with real-time visibility into reservation and occupancy statuses.
- Streamlined space reservation and service request processes via Card view.
- Greater operational insight with filtering and status indicators to optimize workplace management.
Explore workplace campuses, sites, buildings, and neighborhoods using the Location directory. Get directions using map routes to a meeting room, building, or co-workers to collaborate effectively. Search for employees, locations, and neighborhood spaces. Reserve a space, request, or report a workplace service issue. Filter spaces by reservation states, occupancy states to get insights on space availability.
The location directory provides the Map view and the Card view to manage workplace activities and services. Indoor Mapping must be configured so that your locations can be viewed on a floor map. If a location doesn’t have a floor map, then only Card view is displayed.
Reservation and occupancy status on the Location directory
Configure the Location directory to filter spaces by reservation and occupancy states.
Filter spaces by occupancy and reservation statuses for a selected space.
- When only Workplace Reservation Management is configured and available for a selected location, filters for reservation status are available. Option to filter by occupancy status isn’t available on the Show filters panel.
- When only Workplace Connectors with occupancy sensor data is configured, filters for Occupancy status are available. Option to filter by reservation status isn’t available on the Show filters panel.
- When both Workplace Reservation Management and occupancy sensor plugins are configured and available. The Show filters panel shows both occupancy and reservation statuses.
- Available: Status to indicate that a selected space is available for reservation.
- Currently booked: Status to indicate that a space is booked or reserved for a meeting.
- Not available: Status to indicate that the space isn’t available for reservation. This state is shown when Workplace Reservation Management is configured but the Is Reservable field on the Reservation portal is set to false ().
- Currently Occupied: Status to indicate that a location has occupancy sensors. The occupancy state is shown as Currently Occupied on the floor map.
- Currently unoccupied: Status to indicate that a location has occupancy sensors but the space isn’t occupied.
- Sensor not installed: Status to indicate that occupancy sensor is not installed and configured for a location.
- Sensor not working: Status to indicate that the occupancy sensor data is in an invalid state or it isn’t functional for a location.
Map display settings
Configure map display setting options to show permanently assigned workplace locations on the map. If privacy is enabled, workspaces allocated for private users aren’t displayed on the map. For more information, see Work with the Map view on the Location Directory.
Auto-refresh reservation and occupancy states on Location directory
Configure Map properties to refresh automatically and get the latest reservation and occupancy status on the Location directory. Use filters on the Location directory to filter out and view either reservation or occupancy status or both reservation and occupancy status.