Install Proactive Prompts

You can install the Proactive Prompts application (com.sn_pp) if you have the admin role.

Before you begin

Role required: sn_pp.admin

Note:

You must install Glide Virtual Agent (com.glide.cs.chatbot) plugin before installing the Proactive Prompts plugin to start using the application.

Dependent plugins and apps for Proactive Prompts:

• Employee Center Pro (com.snc.employee_center_pro) - for portal actions and widgets.
• Microsoft Integrations – Core (com.snc.ms_teams) - to use Start chat action.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Proactive Prompts application (com.sn_pp) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

   In the list next to the Install button, the versions that are available to you are displayed.

3. Select a version from the list and select Install.

   In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
   Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.