Enhanced Requests Experience

  • Release version: Yokohama
  • Updated March 4, 2026
  • 2 minutes to read
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    Summary of Enhanced Requests Experience

    The Enhanced Requests Experience, available from Employee Center version 38.0 or later (Australia release onward), improves how ServiceNow customers manage service requests. It organizes requests by type and user roles, providing a scalable, configurable interface to efficiently find, view, and manage requests both on desktop and mobile platforms.

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    Key Features

    • Tabbed Interface: Requests are segmented into tabs such as For you and For others, with support for multiple customizable tabs. If tabs exceed screen width, a “Show more requests” button displays additional tabs in list view.
    • Filters: Default filters like Status and Updated can be edited, and new filters (e.g., Request Type, State, Location) can be configured and associated with tabs to tailor request views to organizational needs.
    • Draft Requests: Users can save requests as drafts before submission. Drafts are enabled by default and can be hidden by setting a system property.
    • View Modes: Requests display in card view by default. From Employee Center version 40 onwards, users can toggle between card and list views for better usability.
    • Pagination: Requests per page default to 15, with pagination activating for larger sets.
    • Responsive Design: The Requests page adapts to various screen sizes, showing filters with a “Show more” option when necessary.
    • Role-Specific Visibility:
      • Managers can see requests they created for their team, requests created by others for their team, and requests for their work location (if configured).
      • Employees can view their own requests, those created for them, and requests for their work location.
      • Executive assistants can view requests they created on behalf of others.
    • Mobile Support: The Enhanced Requests Experience is available on the Now Mobile app, allowing users to search, filter, and manage requests on the go by opting into the mobile experience.

    Key Outcomes

    ServiceNow customers benefit from a more organized and efficient request management system that is customizable, role-aware, and accessible across devices. This leads to improved visibility of requests, better management workflows, and enhanced user experience for employees, managers, and assistants alike.

    Improve your request management on Employee Center with the Enhanced Requests Experience that enables you to find and manage requests effectively.

    In the Enhanced Requests Experience, requests are segmented by type. You get the For you and the For others tabs by default with the Enhanced Requests Experience. You can also configure other tabs as the functionality supports multiple tab interface. If the numbers of tabs exceed the screen size a Show more requests button displays the rest of the tabs in a list view.

    You can edit the default filters Status and Updated available with the default tabs For you and For others. You can also configure new filters to the tabs as required. You can associate tabs to filters according to your organizational requirement.

    Note:
    You must be on the Employee Center version 38.0 or later or have upgraded to the Australia release to use the Enhanced Requests Experience.
    Figure 1. Enhanced Requests Experience
    Enhanced Requests Experience page displays the request items on the Created for others.

    The default number of requests shown on one page is 15. If it exceeds 15, pagination comes into effect.

    The Enhanced Requests Experience let's you create a request and keep it in your Drafts instead of submitting it instantly. It will sit in the Drafts until you're ready for submission.

    Drafts is enabled by default. If you want to hide the Drafts tab, mark the system property, Enable Save as draft in esc portal (glide.sc.enable.save_as_draft.portal.esc) false.

    The requests are displayed in a card view by default. You can the view toggle icons next to the search bar to switch between card view and list view. The toggle functionality is only available on Employee Center version 40 onwards.

    Enhance the visibility of requests by using the Filter by option. You can only have one filtering view for one portal. Filter options can be like Request Type, State, Location, and so on.

    The multiple tab interface and the filter options are configurable. For more information, see:

    The Requests page is available on responsive view too. The filters are displayed with a Show more option when it exceeds the page length.

    The Enhanced Requests Experience has improved features for different personas. The experience is scalable, so that admins can create as many tabs as required.

    As a manager, you can:
    • View requests created by you on behalf of the team.
    • View requests created by others for your team.
    • View requests created for your own work location, when configured.
    As an employee, you can:
    • View requests you have created for yourself.
    • View requests that are created for you.
    • View requests that are created for your work location, when configured.

    As an executive assistant, you can view requests that you have created for others.

    Enhanced Requests Experience on Now Mobile app

    You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go.

    To view the requests on your Now Mobile, you must opt for the mobile experience. For more information, refer to Opt in to the enhanced Enhanced Requests Experience and select the Mobile experience.

    To know more about the mobile experience, refer to Enhanced Requests Experience on Now Mobile.