Mobile push notifications for workplace reservations
Summarize
Summary of Mobile push notifications for workplace reservations
ServiceNow’s Workplace Reservation Management enables workplace administrators to configure mobile push notifications that alert employees about key reservation events on their mobile devices. These notifications help employees stay informed and take immediate actions, such as checking in or out of a reservation directly from the notification.
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Key Features
- Push Notification Requirements for Employees: Push notifications must be enabled by the organization, the employee must have specific plugins installed (Workplace Reservation Management and Workplace Service Delivery for Mobile version 1.5.1 or later), and be logged into the mobile app.
- Supported Platforms and Versions: Push notifications are supported on iOS and Android devices with Workplace Service Delivery for Mobile version 1.5.1 (Tokyo family release). Earlier versions (1.3.4 or before) do not support notifications.
- Notification Triggers and Scheduled Jobs: Notifications are triggered by scheduled jobs that monitor upcoming reservation events and times related to check-in and check-out. These jobs use system properties to define timing for reminders and cancellations.
- Actionable Notifications: Employees can perform actions such as Check-In and Check-Out directly from the notification, which then navigates them to the reservation details page.
Notification Scenarios
- Reservation is ready for check-in with an actionable prompt.
- Reminder that check-in is about to start in a few minutes.
- Notification when a reservation is created or updated on the employee’s behalf.
- Alerts when a reservation is about to start or about to end.
- Notification if a reservation is cancelled due to check-in delay.
- Reminders if the employee has not checked in after the reservation start time or not checked out after the reservation end time.
- Reservation ready for check-out with an actionable prompt.
Practical Benefits for ServiceNow Customers
By leveraging mobile push notifications in Workplace Reservation Management, organizations can improve employee engagement and streamline workplace resource usage. Employees receive timely, actionable alerts that help reduce missed check-ins or check-outs, ensuring accurate reservation tracking and better space utilization. Admins can configure notification timing to suit organizational policies, enhancing overall workplace experience.
As a workplace admin, you can configure push notifications that you want to send to an employee on their mobile devices to alert them about important events and enable them to perform an action.
To configure mobile push notifications, refer to Mobile push notifications.
- Push notifications are enabled by your organization.
- Following plugins:
- Workplace Reservation Management
- Workplace Service Delivery for Mobile version 1.5.1.
Workplace Service Delivery for Mobile version 1.5.1 supports the Tokyo family release. If you are using Workplace Service Delivery for Mobile version 1.3.4 or earlier versions, it is not possible to receive any push notifications.
- You must be logged in on your mobile.
Push notifications are sent for events such as, when a reservation is created or updated on your behalf, or when a reservation is required to check in or check out.
- The push notifications are triggered by the following scheduled jobs when there are any upcoming events.
- Check-in/out reminder: The schedules job runs periodically and sends out notifications regarding upcoming reservation check in and check out. The scheduled jobs uses the sn_wsd_rsv.time_before_check_in_out_reminder and sn_wsd_rsv.time_when_reservation_cancelled_without_check_in system properties for the time intervals.
- Trigger mobile push notifications for upcoming reservation events: The schedules job runs periodically and sends out notifications regarding upcoming reservation events.
- The system also sends actionable push notifications with actions such as Check-In and Check-Out to the mobile devices.
- Notifications are sent in English.
- Push notifications are sent on iOS and Android mobile devices.
Push notifications scenarios
As an employee, you will receive push notification for the following scenarios:
- Reservation is ready for check in
- An actionable push notification is received that you can check in the reservation. You can check in the reservation directly from the notification by selecting the Check-In option. After the selection, the reservation is checked in and you are navigated to the reservation details page.
- Reservation check in about to start in a few minutes
- Push notification is received that you can check in the reservation in a few minutes.
- Reservation is created for you by someone
- Push notification is received that a reservation is created for you by someone on your behalf.
- Reservation about to start
- Push notification is received that the reservation is about to start.
- Reservation cancelled due to check in delay
- Push notification is received that the reservation is cancelled as it was not checked in on time.
- Reservation created for you by someone is updated
- Push notification is received that the reservation made on your behalf by someone has been updated.
- Reservation about to end
- Push notification is received that the reservation is about to end.
- Reservation is ready for check out
- An actionable push notification is received that you can check out the reservation. You can check out the reservation directly from the notification by selecting the Check-Out option. After the selection, the reservation is checked out and you are navigated to the reservation details page.
- Reservation started but pending check in
- Push notification is received that you are yet to check in the reservation even after the reservation start time.
- Reservation ended but pending check out
- Push notification is received that you are yet to check out the reservation even after the reservation time has started.