Configure a media section for Now Mobile

Configure one or more of the media sections for Now Mobile to provide relevant content to new hires at different stages of the onboarding process.

Before you begin

Role required: sn_hr_le.admin

About this task

Media sections are a type of UI section that you can add to an applet launcher. The following media sections appear on the Welcome screen at different stages of the onboarding process, and you can personalize the content with your own headlines, images, video, text, and function instances.

Note:

Beginning in the Paris release, media sections are not enabled by default for new customers.

Table 1. Media sections in Now Mobile

	Welcome to ServiceNow (Before joining) Displays when the onboarding case is created until one day before the new hire's start date.
New Hire Orientation Displays beginning one day before the new hire's start state until their first day.
	Welcome to ServiceNow (After joining) Displays beginning on the employee's start date until the onboarding case is complete.
Case Complete Displays on the upper half of the Welcome screen after the onboarding case is complete.
	Download the employee app Displays on the lower half of the Welcome screen after the onboarding case is complete.

Procedure

1. Navigate to All > System Mobile > Applet Launcher.
2. Open the Onboarding Homepage record.
   
3. In the Body related list, open a media section record.
   
4. Configure the media section.
   You can personalize the headline, text, image/video, or function instance.

   • Headline
   • Text
   • Image or video
   • Function instance
     Note:

     You can personalize the label and configure the associated function. To learn more about how to configure functions, see Functions in ServiceNow mobile.
5. Click Update.