Work items

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • View Advanced Work Assignment work items using the Work Items menu options.

    Work items are a single piece of work handled by an agent from start to finish. For example, one chat or one case is an object that is routed and assigned to agents. Only users with awa_manager privileges can access the Management menu options.