Create a queue リリースバージョン: Australia更新日 2026年03月12日 所要時間：1分Create a queue where you can route work to agents who have the German skill. 始める前にRole required: awa_admin or admin 手順 Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.
Create a queue リリースバージョン: Australia更新日 2026年03月12日 所要時間：1分Create a queue where you can route work to agents who have the German skill. 始める前にRole required: awa_admin or admin 手順 Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.