Deactivate Agent Affinity

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

    始める前に

    Role required: awa_admin or admin

    手順

    1. In the navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    2. In the Search field, enter glide.awa.agent_affinity.enabled.
    3. Click glide.awa.agent_affinity.enabled.
    4. On the system property screen, change Value from true to false and click Update.
      Agent Affinity is now deactivated.