Set up your language preferences for your Virtual Agent integration with Microsoft Teams

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Set language preferences so that Virtual Agent is in the same language as the user's preferred Microsoft Teams language.

    始める前に

    Role required: admin

    このタスクについて

    You set the Microsoft Teams language preference in the Microsoft Teams client. The ServiceNow language is the language that is typically used in the ServiceNow instance. By default, a user's Microsoft Teams language preference takes precedence over the user preference language of the base system if both languages are different. For more information, see Change Settings in Microsoft Teams.

    To ensure consistency, use the same language. If the user preference language in Microsoft Teams isn’t an available language in the ServiceNow instance, then the instance language is the default language.

    手順

    Change which language takes precedence by configuring the following system property for users: sn_va_teams.use_teams_language.
    SettingDescription
    True The language displayed in Virtual Agent honors the user's preferred language that is set in Microsoft Teams.
    False The language displayed in Virtual Agent honors the user's preferred language that is set on the ServiceNow instance.