Manage bot messages for Conversational IVR

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Edit your custom messages to ensure that your conversations are optimized for Conversational IVR.

    始める前に

    Role required: admin

    手順

    1. Navigate to All > Conversational Interfaces > Settings and select Virtual Agent from the Chat Settings tab.
    2. On the Virtual Agent Settings page, navigate to the Configure your interactive voice response (IVR) section and click Configure IVR under Configure pre-built adapter.
    3. On the Configure interactive voice response page, select VA Amazon Connect Adapter Provider from the Select IVR service provider drop-down.
    4. Under Provider Channel Identities, select the identity provider that you want to edit the custom messages for.
    5. Under Review and edit your virtual agent messages section, click Review VA messages.

      Additionally, you can also select the Manage button in the VA Messages column against the identity provider.

      図 : 1. Manage custom messages for Conversational IVR
      Select Manage to edit your custom messages for the provider Channel identity.
    6. On the Custom virtual agent messages page, select the custom message that you want to update.
    7. Edit the Value for the message and click Update.