Manage the ServiceNow Virtual Agent integration with Slack

Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.

始める前に

Roles required:

• virtual_agent_admin and external_app_install_admin or admin
• Administrator for third-party applications

手順

1. Navigate to All > Conversational Interfaces > Settings.
2. In General Settings under Channels and integrations, select View All.
3. Select Manage on the Slack tile.
   When you select Manage, you are redirected to the Manage Slack channel page where you can manage the bots.
4. To integrate your ServiceNow instance with another Slack bot, select the Add integration for ServiceNow Virtual Agent icon against the ServiceNow Virtual Agent.
   Additionally, you can also select the Add integration drop-down on the top-right of the Manage Slack channel page and select Integrate with ServiceNow Virtual Agent.
5. Select the Manage Bot icon and select Manage Virtual Agent.
   You are redirected to the Bot Configuration page for the selected bot.
6. Select the Branding tab to brand your ServiceNow Virtual Agent bot.
   For more information about branding your bot, see Configure branding for your Virtual Agent bot in Slack.
7. Select the Bot Messages tab to create and edit a bot message.
   For more information, see Create bot messages.