Setting logo for the primary bot in Virtual Agent API

You can customize your agent chat interface by setting a logo for the primary bot that appears in the chat history.

始める前に

Role required: admin

手順

1. Navigate to All, and then enter live_profile.list in the filter.
2. Select New.
3. On the Live Profile New Record form, fill in the fields.

   表 : 1. Live Profile form

   Field	Description
   Name	Name of the live profile, such as bot logo.
   Type	Type of the live profile. Enter Other.
   Document	Table associated with the live profile. Select the Search icon . In the Select the document dialog box, specify the following information: Table name: Select Provider Channel Identity [sys_cs_provider_application]. Document: Select the provider application for your bot. Select VA Bot to Bot Provider Application. Select OK.
   Photo	Image (logo) for the bot profile.
   Short description	Text that describes the live profile.

4. Click Update.