Configure Conversational Integration with LINE

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

    始める前に

    Role required: admin

    このタスクについて

    This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

    手順

    1. Install Conversational Integration with LINE.
    2. Set up Conversational Integration with LINE.
    3. Design Virtual Agent topics to capture information from a LINE chat conversation.
    4. オプション: Close idle LINE chat conversations.
    5. オプション: Transfer LINE chat conversations to live agents.