Configure Virtual Agent for a ServiceNow mobile application

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：4分

    • Virtual Agent provides optimized templates for the mobile experience. Configure a service portal to run Virtual Agent on a ServiceNow mobile application.

    始める前に

    Install the required plugins:
    • Virtual Agent (com.glide.cs.chatbot)
    • Conversational Messaging (com.glide.messaging.awa)
    • Core ServiceNow® mobile plugins

      For more information, see Mobile plugins.

    Role required: admin

    手順

    1. Install the corresponding mobile plugins for each application that you want to use in Virtual Agent.
      For example, if you're using Virtual Agent ITSM conversations, install the ITSM Mobile Agent (sn_itsm_mobile_agt) plugin as well. For more information, see Mobile plugins for ServiceNow Agent.
    2. Navigate to All > Now Mobile App > Applet Launchers.
    3. Click the Homepage record.

      If prompted, click the link at the top of the page to edit the record.

    4. Click the Body tab.
      図 : 1. Launcher screen Homepage record
      Select the Body tab at the bottom of the Launcher screen Homepage record to see the Quick actions menus section.
    5. Click Chat under Quick Action Button to open the record.
      If you don't see a Chat entry, add it as follows:
      1. In the Unified Navigation bar, click the scope icon and change the application scope so that it matches the application that contains the record.
        When you change the scope, the scope icon turns red. A message on the screen indicates that you're editing a record in the Now Mobile application.
      2. Click the back button to return to the previous page.
      3. Click the Homepage record.
      4. Click the Body tab.
      5. Under Quick Action Button, double-click Insert a new row.
      6. Type Chat, and then press Enter or click the save icon.
      7. Click Update.
    6. Fill in the Chat form as follows.
      注:
      If prompted, click the link at the top of the page to edit the record.
      1. In the Function field, select Agent Chat.
      2. Click the info icon Info icon. on the Function field and verify that Chat Launcher is set in the Type field (this is the default setting).
      3. Select the Active check box.
      4. Click Update.
      図 : 2. Chat form configuration
      The Function field should specify "Agent Chat." The Type field should display "Chat Launcher" by default.

    タスクの結果

    Depending on the device and the patch version of the server instance, end users can access the Virtual Agent chat icon in the bottom-right or top-right corner of the app. Tap the plus icon or the chat icon to start a conversation.

    The topics you create in Virtual Agent Designer can be used in both the web and mobile clients, as well as any other channels you may configure. Virtual Agent output components are already optimized for Android and iOS, including image and video cards, link unfurling, AI Search results, and Virtual Agent notifications.

    次のタスク

    To enable Now Assist in native Virtual Agent, see Configuring assistants overview.