Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

Get started with ServiceNow Virtual Agent API

ExploreLearn about Virtual Agent API and its features.	ConfigureInstall and configure Virtual Agent API.
UseUse Virtual Agent API.	ReferenceGet additional information about Virtual Agent API.

• Exploring Virtual Agent API
  Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
• Configuring Virtual Agent API
  Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
• Using Virtual Agent API
  Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
• Virtual Agent API reference
  Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.