Create a new user for a branded bot

The default branding configuration includes the Virtual Agent bot, which has a ServiceNow avatar. To create a new bot with your own branding, create an active user profile for the bot and link it to a Live Profile.

始める前に

Role required: admin

このタスクについて

If you want to create a new branded bot, create an active user profile for each bot in the User [sys_user] table. Then create a bot profile record by adding this user to the Live Profile [live_profile] table.

手順

1. Create a user for the bot.
   Include an image (avatar) for your bot when you create the user. Also ensure that the user is active.
2. Navigate to All, and then enter live_profile.list in the filter.
3. Select New.
4. On the form, fill in the fields.

   Field	Description
   Name	Unique name for the bot profile.
   Type	Type of live profile. Select User.
   Document	Table associated with the profile. Select the Search icon . In the Select the document dialog box, specify the following information: Table name: Select User [sys_user]. Document: Select the name of the user you created for the bot. Select OK.
   Photo	Image (avatar) for the bot profile.
   Description	Text that describes the live profile.

5. Select Submit.

タスクの結果

You can associate the bot profile with a new branding configuration. For details, see Set up your Virtual Agent bot's branding.