Multi-response bot response control
Use the Multi-response bot response control in a Virtual Agent topic to sequentially display two or more outputs. Outputs can be text, image, link, or HTML. Users can move from one output to the next through a provided navigation button.
Multi-response bot response control properties
| Property | Description |
|---|---|
| Node name | The name that identifies this Multi-response control node in the topic flow. |
| Add a response | One or more bot responses. For each output type, select + Add a Response to specify the output and define the output properties.
|
| Advanced | |
| Navigation button label | |
| Label the button that lets the user continue the conversation | The label for the button displayed below the output. The button enables the user to move to the next output in the flow. |
| Hide this node | |
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
Channel support
| Channel | Support | Constraints |
|---|---|---|
| Web UI | Supported | None |
| Mobile UI | Supported | None |
| Now Assist panel | Not supported | Not applicable |
| Microsoft Teams | Supported | None |
| Slack | Supported | None |
| Workplace | Supported | None |
| Facebook Messenger | Not supported | Not applicable |
| SMS Twilio | Not supported | Not applicable |
| LINE | Not supported | Not applicable |
| Not supported | Not applicable | |
| Apple Messages for Business | Not supported | Not applicable |
| Alexa (Voice) | Partial support | Supported on devices with screens. For non-screen devices, the user receives a message if unsupported elements are used: We found a link. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience. |
Example Multi-response control
注:
Virtual Agent Designer controls may display and function differently in other channels.
| Output properties | Multi-response output |
|---|---|