Virtual Agent notifications supported in Slack

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Slack app supports Virtual Agent notifications during conversations.

    • Subscription management
      • Requesters - Use the notification (or notifications) command to subscribe to or unsubscribe from notifications.
      • Admins - Enable notifications for messaging users in the Messaging Apps Integration page.
    • Notification content - Create notifications with rich content, images, and action buttons. Actionable notifications enable recipients to perform certain actions and respond to the notification, such as adding a comment or requesting a live agent.
    • Notification delivery
      • Message notifications are delivered immediately to end users, even if the user is chatting with a virtual or live agent.
      • Actionable notifications are delivered only when the user is not in an active conversation with a virtual or live agent. Users can choose to:
        • Review the notifications later by using the show notification command.

          For example, with the show notification command, users can select the notification they want to view.

          The user enters "show notification" in the Slack window, and the bot responds with, "Thanks, select the notification you'd like to view," followed by two choices.

        • Perform or skip the actions for the notification. If users decide to skip the actions, users can return later to the notification by using the show notification command.

    For detailed information on Virtual Agent notifications, see Configuring Virtual Agent notifications.