Configure reassignable settings

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Configure whether an agent who rejected a work item is eligible to be offered the same work item.

    始める前に

    Role required: admin

    手順

    1. Navigate to the reject reasons settings through one of the following navigation paths:
      • All > Advanced Work Assignment > Home.

        In the Additional settings section, select Set up reject reasons.

      • All > Advanced Work Assignment > Reject Reasons.
    2. Select the reason record that you want to change.
    3. On the form, configure the Reassignable field:
      • If you want to have an agent who rejected a work item be eligible to be offered the same work item, select the Reassignable field.
      • If you don’t want to have an agent who rejected a work item be eligible to be offered the same work item, unselect the Reassignable field.