Configure a Zoom webhook for Zoom extension for Omnichannel Callback

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when certain events occur in Zoom.

    始める前に

    You must have copied the verification token displayed during the configuration of the Notify Zoom connector in Zoom.

    Role required: admin

    手順

    1. Navigate to All > Zoom Spoke > Zoom Webhook Registries.
    2. Select Zoom Callback Transcript completed from the list.
    3. Paste the verification token for validating event notifications in the Token field.
    4. Select Update.