Conversational SMS Integration with AWS End User Messaging

Install the Conversational SMS with AWS End User Messaging (sn_sms_aws_adapter) plugin from the ServiceNow Store to enable users to connect to customer support agents via SMS using the Amazon End User Messaging as the SMS provider.

Get started with Conversational SMS Integration with AWS End User Messaging

Select a tile to get started.

Configure Install and configure your Conversational SMS Integration with AWS End User Messaging implementation.

UseAgents and requesters can use Conversational SMS Integration with AWS End User Messaging in portals on your instance.

• Configuring Conversational SMS Integration with AWS End User Messaging
  Install and set up the Conversational SMS Integration with AWS End User Messaging application to enable requesters to interact with virtual and live agents.
• Using Conversational SMS Integration with AWS End User Messaging
  Enable a customer to converse with a live or virtual agent using the SMS integration with AWS End User Messaging.