Link a topic recommendation to an existing Virtual Agent topic
Instead of creating a new topic from a topic recommendation, you can link it to an existing topic. This lets Virtual Agent know that you have a topic that addresses the recommendation.
始める前に
Role required: virtual_agent_admin or admin
このタスクについて
If you continue to get recommendations for an active topic after linking it, the topic probably needs improvement.
手順
タスクの結果
If a topic recommendation continues to appear in your analysis results after you linked it to a topic, you may want to revisit the topic to improve its effectiveness.
You can also unlink a topic recommendation from a Virtual Agent topic.