Configure Conversational Integration with WhatsApp (WhatsApp Cloud API)

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents.

    始める前に

    Role required: admin

    このタスクについて

    This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.

    手順

    1. Install Conversational Integration with WhatsApp.
    2. Set up Conversational Integration with WhatsApp.
    3. Capturing information from a user in a WhatsApp chat conversation.
    4. オプション: Close idle WhatsApp chat conversations.
    5. オプション: Integrate WhatsApp with other ServiceNow applications.