Sending missed chat activity emails

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Send email to users with summaries of chat messages sent to them while they were offline.

    始める前に

    Role required: virtual_agent_admin

    このタスクについて

    You can send email summaries to an authenticated user or users who are verified by a live agent.

    手順

    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select the General tab.
    3. In the Missed activity emails card, select View Settings.
    4. Enable the Missed activity emails feature by toggling Activate option.
    5. In the Offline threshold drop-down, set the time duration that the user is inactive before sending email notification.
      • 15 minutes (default)
      • 2 hours
      • 8 hours
      • Custom (enter a custom duration of minutes or hours)
    6. Select Save.

    タスクの結果

    Email notifications of missed chat messages are automatically sent at the specified time interval.