Mobile app prerequisites for enhanced chat

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Now Assist in Virtual Agent provides users with a content-driven and search-driven generative AI experience. Depending on whether you have opted into standard or enhanced chat when configuring your assistant, you can integrate three different mobile app components with an assistant.

    For information on choosing how you want Now Assist in Virtual Agent to display on your mobile app, see Mobile Now Assist display experience for Virtual Agent. To understand the differences between Now Assist in Virtual Agent standard and enhanced chat experiences, see Using Now Assist in Virtual Agent.

    The three different mobile app components that admins can integrate with an assistant are a mobile search widget, chat launcher, and custom app.

    表 : 1. Mobile app components and offerings
    Mobile app component Description Standard chat Enhanced chat
    Mobile search widget The search bar widget within the ServiceNow Mobile App No Full-page experience only
    Chat launcher The default Virtual Agent chat widget Yes, but only offered to existing Now Assist in Virtual Agent customers Yes
    Custom app (Mobile SDK) The tool to display native Virtual Agent interface in a customer’s own third-party app. Yes, but only offered to existing Now Assist in Virtual Agent customers Yes
    表 : 2. Mobile app enhanced chat prerequisites
    Mobile app component Enhanced chat behavior Prerequisites
    Mobile search widget

    Typing an utterance in the search bar opens a full-screen chat experience. Users can launch the search results page from the chat.

    Admins must select the mobile search configuration to be used. For more information, see Display your chat assistant on a portal, channel, or mobile app.
    Chat launcher Selecting the chat function in a mobile app opens native Virtual Agent. A user can ask questions in native Virtual Agent and get Now Assist responses. Users can also launch the search results page from the chat. Admins can optionally select the Mobile Search Configuration to improve the metadata quality.
    Custom app (mobile SDK) Selecting the custom chat function in a third-party mobile app opens native Virtual Agent. Users can ask questions in native Virtual Agent and get Now Assist responses.

    You can't use the Now Assist in Virtual Agent AI Search experience in a custom app. Search is run by the customer's third-party mobile app/