Install Virtual Agent plugins

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Install Virtual Agent plugins for your business areas. These plugins contain predefined conversations and Virtual Agent assets that help users with common self-service tasks, such as creating or updating cases or providing answers to frequently asked questions.

    始める前に

    Activate Virtual Agent.

    Role required: admin or virtual_agent_admin

    手順

    1. Navigate to All > Conversational Interfaces > Home.
    2. Under Choose what type of requests you want your bot to support, select an available plugin, such as Get ITSM plugin.
      図 : 1. Install the ITSM Virtual Agent Conversations plugin
      Select Get ITSM plugin to install it from the ServiceNow Store.
    3. Follow the directions in the ServiceNow Store and select Opt-in when prompted.
    4. オプション: Repeat these steps to install additional plugins.

    次のタスク

    For more information about available Virtual Agent plugins, see Additional plugins for Virtual Agent and Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models.