Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

    始める前に

    Role required: admin

    手順

    1. On the secondary instance, navigate to All, and then enter sys_cs_channel.list in the navigation filter.
    2. Select the Bot to Bot record.
    3. Select the Synchronous check box.
    4. Click Update.