Configure Conversational Integration with Facebook Messenger

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

    始める前に

    Role required: admin

    このタスクについて

    This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

    手順

    1. Install Conversational Integration with Facebook Messenger.
    2. Set up Conversational Integration with Facebook Messenger.
    3. Design virtual agent topics to capture information from a Facebook Messenger chat conversation.
    4. オプション: Close idle Facebook Messenger chat conversations.
    5. オプション: Integrate Facebook Messenger with other ServiceNow applications.
    6. オプション: Transfer Facebook Messenger chat conversations to live agents.