Employee Center Pro plugins
Summarize
Summary of Employee Center Pro plugins
The Employee Center Pro plugins enhance the ServiceNow platform by providing a comprehensive, multi-department self-service portal designed to improve employee engagement and communication. These plugins come pre-installed or can be optionally added to extend functionality, enabling ServiceNow customers to deliver better employee experiences and streamline service delivery.
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Plugins Installed with Employee Center Pro
When you install Employee Center Pro, several core plugins are included to establish a robust employee self-service environment:
- Employee Center (snexsp): A customizable portal framework that supports multi-department self-service portals.
- Employee Center Pro (snexsppro): Extends the Employee Center with enhanced communication and engagement features.
- Enterprise Service Management Integrations Framework (snhrintegfw): Enables integration with third-party systems for expanded functionality.
- Employee Center Core (snhrsp): Provides a mobile-friendly portal experience.
- Employee Experience Taxonomy (snect): Adds a structured content taxonomy for multi-department service delivery.
- Employee Experience Foundation (snexempfd): Includes components such as optimized email layouts to enhance the employee experience.
- Content Publishing (snsd): Allows creation and distribution of various employee-targeted content types.
- Content Experiences (snca): Packages content into campaigns for targeted delivery across multiple channels; requires Content Publishing.
Optional Plugins to Extend Employee Center Pro
Additional plugins are available to enhance specific capabilities but are not mandatory. Some require dependencies on core plugins:
- Employee Profile (snemployee): Offers a unified, configurable employee profile with comprehensive work-related information and customizable visibility.
- Communities (com.sncommunities): Supports employee forums for collaboration and engagement; depends on Content Publishing and Content Experiences plugins.
- Content Analytics (sncda): Provides insights on content freshness and employee engagement to optimize communication; requires Content Publishing and Content Experiences.
- Content Governance (sncg): Streamlines content creation requests, progress tracking, previews, and approvals before publishing; also depends on Content Publishing and Content Experiences.
Practical Benefits for ServiceNow Customers
By leveraging these plugins, ServiceNow customers can build a tailored, engaging employee self-service portal that supports multiple departments and devices. The platform facilitates effective content management, targeted communication campaigns, and integrates with external systems to create a unified employee experience. Optional plugins further enable collaboration, content lifecycle management, and employee profile enhancements, helping organizations drive employee satisfaction and productivity.
Discover the Employee Center Pro plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro.
Installed with Employee Center Pro
| Plugin | Description |
|---|---|
| Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. |
| Employee Center Pro (sn_ex_sp_pro) | Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. |
| Enterprise Service Management Integrations Framework (sn_hr_integ_fw) | Enables Employee Center Pro to integrate with third-party systems. |
| Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. |
| Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. |
| Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. |
| Content Publishing (sn_sd) | Use Content Publishing to create different types of information you want to distribute to your employees. |
| Content Experiences (sn_ca) | Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Requires Content Publishing (sn_sd) |
To learn about the tables, roles, and widgets installed, see Components installed with Employee Center Pro
Plugins to extend Employee Center Pro capabilities
| Plugin | Description |
|---|---|
| Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. |
| Communities (com.sn_communities) | The Communities plugin supports Employee Forums, where employees can connect, engage, and collaborate with each other. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
| Content Analytics (sn_cda) | Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
| Content Governance (sn_cg) | Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
For more information, see the List of plugins (Yokohama).