Exploring Employee Center Pro

Employee Center Pro is a modern, multi-department employee destination site to drive employee engagement and productivity.

Employee Center Pro overview

Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.

Unified portal experience

Employee Center Pro improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center Pro portal, access to information and services across all departments are made simple and can be accessed through any device.

Extensible service delivery platform

Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.

Employee engagement and communication

Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers.

Employee Center Pro workflow

The Employee Center Pro enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview of how users interact with Employee Center Pro.

Figure 1. Employee Center Pro workflow

1. System admin installs plugins and assigns roles.
2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
4. Content admin, Engagement admin, and Content analytics admins configure employee communications features.
5. Content manager creates and publishes content, as well as monitors the content performance metrics.

   Campaign manager assembles the content into campaigns to send targeted communications to specific audiences across multiple channels.

6. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.

Employee Center Pro users

Table 1. Users

User	Description
Admin	Admin users configure and modify Employee Center Pro features.
Taxonomy manager	Taxonomy managers create and modify the topics and connected content.
Content author	Content authors create, publish, and monitor the impact of employee communications.
Manager	Managers monitor tasks status, approve requests, and assign content requests.
Employee	Employees complete tasks, submit requests, search for knowledge articles, and interact with company communications on the employee portal or mobile app.

For more information on Employee Center Pro user roles, see Employee Center Pro roles.

Employee Center Pro benefits

Table 2. Employee Center benefits

Benefit	Feature	Users
Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page.	App Launcher	Employee
Submit request for content, track the request, preview the content, and approve it before it is published	Content Governance	Employee
Book and manage appointments across multiple business units.	Appointment Booking	Employee
View in one place all tasks, surveys, and requests that require action.	My active items widget configuration	Employee
One-click access to frequently-used internal and external sites.	Cross-channel favorites	Employee
Access self-serve capabilities through guided experiences to improve productivity and efficiency.	Guided Self-Service in Employee Center	Employee
Employees comment and react to news articles; Content authors measure the effectiveness of their content using engagement metrics.	Content engagement	Employee, Content author
Find information about other employees and understand the team structure	Organization chart in Employee Center Pro	Employee, Manager
View employees' work-related information.	Employee profile	Employee, Manager
Manage and approve requests from internal and external applications from one location.	Approvals hub	Manager
Gather quick feedback from employees on their user or service experiences.	Integrated experience and service feedback	Manager
	Content templates	Content author
Create and publish a variety of content to the employee portal or mobile app, including rich content, news articles, tasks, notifications, surveys, and social media messages.	Creating employee communications	Content author
Configure multi-stage and multi-channel campaigns to ensure content reaches the intended audience at the optimal time.	Creating campaigns	Content author
Monitor and measure the impact of Employee Center content.	Content Analytics	Content author

What to explore next

To learn more about configuring and using Employee Center Pro, see:

• Configuring Employee Center Pro
• Managing employee communications
• Employee Center Pro reference