Recommended for you

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Recommended for you

    TheRecommended for youwidget in ServiceNow’s Employee Center highlights catalog items and knowledge articles tailored to each employee. It leverages machine learning (ML) algorithms based on Employee Profile or HR Profile data to surface the most relevant and popular content accessed by users with similar profiles. This personalized content helps employees quickly find valuable resources directly on the portal home page or the ServiceNow mobile app.

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    Key Features

    • Personalized Content Recommendations: Uses ML or popularity metrics to recommend catalog items and knowledge articles relevant to the employee’s profile and license entitlements.
    • Data Sources: Recommendations are generated using the Employee Profile or HR Profile tables, with Employee Profile required for ML-based recommendations.
    • Visual Display: Shows recommended items in detailed card views (including title, description, image, and price for catalog items) or in a simplified list view with titles only.
    • Content Scope: Highlights the most viewed knowledge articles and most requested catalog items within a defined time period and taxonomy relevant to the portal.
    • Language Fallback Control: Administrators can configure language fallback behavior via the sys property enabletopiccontentlangfallback to control content display based on user language preferences.

    Prerequisites and Requirements

    • The widget is supported on Employee Center versions 23.0.7 and later.
    • ML-based recommendations require EC Pro or specific Professional entitlements such as HRSD Pro, ITSM Pro, LSD, or WSD.
    • Employee Profile must be enabled to activate profile-based ML recommendations.
    • An active taxonomy must be associated with the Employee Center portal record, and primary topics must be set manually after installation.
    • Recommended content items must have a non-empty Taxonomy Topic field to be eligible.

    Configuration and Usage

    Administrators and developers can configure widget options to tailor the displayed recommendations. The widget displays the top five recommended items by default but can be adjusted. It surfaces content aligned with the portal taxonomy, ensuring employees see relevant knowledge articles and catalog items. Content popularity is measured by view counts for articles and request counts for catalog items.

    Benefits for ServiceNow Customers

    • Improves employee self-service by surfacing the most pertinent resources proactively.
    • Enables personalized experiences using AI/ML models tied to employee data.
    • Supports efficient content discovery on both desktop and mobile platforms.
    • Helps administrators manage and optimize content visibility through taxonomy and configuration settings.

    Recommended for you displays catalog items and knowledge articles, enabling you to view information that is most relevant to you.

    Content recommendations

    This widget highlights the most relevant catalog items and knowledge articles for the employee:
    • The Recommended for you widget can use an ML algorithm-based on Employee Profile or HR Profile to show popular content accessed by users having similar profile.
    • Recommended items are populated either based on ML or popularity of items based on your license entitlements. Underlying table for calculating similar user is determined by Employee Profile or HR profile.
      Note:
      When you install Employee Profile, the recommendations are populated based on the Employee Profile table.
    • The visual representation of items has a detailed card view with title, description, image, and a simple list view of only titles.
    • Employees can view related articles and catalog items on the portal home page and on ServiceNow mobile page​.
    • By default, the top five recommendations are visible on the widget. The widget provides users with a preview of a knowledge article with the title, description, and other useful information. Similarly, the catalog items show the description and the price of the product, if any.

    Prerequisites

    Learn about the version, license, and other requirements to use Recommended for you.
    • The widget is available for Employee Center versions 23.0.7 and later.
      Note:
      ML-based recommendations are available only for EC Pro customers or PI entitlement such as HRSD Pro, ITSM Pro, LSD, WSD.
    • Enable Employee Profile first to activate recommendations based on the Employee Profile table. Employee Profile is used to formulate recommendations that have similar profile users. For more information, see Manage the employee profile AI and ML model
    To make the widget visible on the Employee Center home page:
    1. Verify that an active taxonomy is associated to the Employee Center portal record​.
    2. Verify that you run Set primary topics for Employee taxonomy manually after installing the application.
    3. Verify you have articles or catalog item with non-empty Taxonomy Topic field​.
    For more information, see Configure the Recommended for you

    How Recommended for you works

    Administrators, developers, and advanced users can configure the widget options​. Recommended for you highlights the most viewed knowledge article and most requested catalog items across all employees for a time period defined in the Modify the Recommended for you widget display by the portal administrator.
    • Knowledge articles recommendations are based on the view count of article.
    • Catalog item recommendations are based on the number of times it is requested for.
    • The recommendations associated to the portal taxonomy are displayed on the home page.
    Note:
    The sys property (enable_topic_content_lang_fallback) disables the language fallback for KB articles, feature content in topics, and the Recommended for you widget. When the value is false, content isn't evaluated from the fallback language and only user preference language content is displayed.