Using enhanced synchronization

  • Release version: Yokohama
  • Updated June 26, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Using enhanced synchronization

    The enhanced synchronization feature allows ServiceNow customers to synchronize workplace location data between Workplace Core and Indoor Mapping efficiently. This bidirectional sync ensures that updates made in either system—such as campuses, buildings, floors, and spaces—are reflected accurately in the other, maintaining consistency and up-to-date location information.

    Show full answer Show less

    To use enhanced synchronization, an initial manual sync linking Indoor Mapping and Workplace Service Delivery (WSD) must be completed. Users need the snwsdindoormap.admin or snwsdcore.workplacemanager roles to access the necessary modules.

    Important: Ensure a one-to-one relationship between Space Types in Workplace Core and Place Types in Indoor Mapping for the bidirectional sync to function correctly.

    Key Features

    • Configurable Sync Behavior: Enhanced Sync properties allow you to define how synchronization operates between Indoor Mapping and Workplace Core.
    • Workplace Core to Indoor Mapping Updates: Changes in Workplace Core location hierarchy (campuses, buildings, floors, spaces) and Space Type updates automatically sync to Indoor Mapping, including deactivation of places when spaces are deleted or retired.
    • Indoor Mapping to Workplace Core Updates: Updates in Indoor Mapping, including name changes and place properties (such as area measurements), sync back to Workplace Core. New places created in Indoor Mapping (e.g., from CAD updates) automatically generate corresponding Workplace Spaces. Deleting or deactivating places in Indoor Mapping retires the related Workplace Spaces.
    • Place Properties Mapping: Attributes like square footage are mapped and synchronized between systems based on configured mappings.
    • Management of Sync Operations: Pending sync operations can be reviewed and either processed or ignored to maintain control over data synchronization.
    • Monitoring and Troubleshooting: Enhanced Sync Activities provide logs with timestamps, impacted tables, and workplace location details. Sync error logs are available for identifying informational messages, warnings, or errors during synchronization.

    Practical Use and Benefits

    ServiceNow customers leveraging enhanced synchronization gain a streamlined, automated way to keep workplace location data consistent across Indoor Mapping and Workplace Core. This reduces manual data entry, prevents discrepancies, and ensures accurate location hierarchies for facilities management, space planning, and workplace services.

    By configuring sync properties and monitoring sync activities and error logs, customers can tailor synchronization to their organizational needs and quickly resolve any issues that arise.

    Synchronize your workplace locations with your Indoor Mapping data by using the enhanced sync feature.

    To use the enhanced sync feature, you must have completed the initial manual sync to link Indoor Mapping and WSD. You must have the sn_wsd_indoor_map.admin role or the sn_wsd_core.workplace_manager role to access the relevant modules.

    Warning:
    Ensure that you have a one-to-one relationship between Space Types and Place Types for the bidirectional functionality to work.

    To use the enhanced sync feature, see the following steps.

    1. Configure the Enhanced Sync properties to define the behavior of the sync operations between Indoor Mapping and Workplace Service Delivery.

      For more information about the Enhanced Sync properties, see Enhanced Sync Properties.

    2. Update data in Workplace Core.

      Updates to the location hierarchy objects in Workplace Core are synced to the Indoor Mapping objects based on the sync properties. These objects include the names and titles of Campuses, Buildings, Floors, and Spaces.

      The Place Type attribute is also updated in Indoor Mapping when the Space Type value for a Workplace Space is updated. When a Space in Workplace Core is deleted or changed to retired status, the related Indoor Mapping place is deactivated.

    3. Update data in Indoor Mapping Indoor Mapping.

      Updates to the location hierarchy objects in Indoor Mapping are synced to Workplace Core based on the sync properties. These objects include field values like the name and title.

      The Place Types are synced from Indoor Mapping places to Workplace Core. Objects are created in Workplace Core when they’re created in Indoor Mapping. For example, if an update to a CAD file introduces three new Indoor Mapping places, the three places are created as Workplace Spaces based on the sync properties.

      Place Properties are synced to the mapped fields in Workplace Core as configured in the Indoor Place Properties Mapping. For example, square feet (SQ FT) or square meters (SQ M) calculated from the CAD surface area information. When a Place in Indoor Mapping is deleted or its deactivated, the related Workplace Space is Retired.

    4. Review pending sync operations to process or ignore the operations.

      For more information about Enhanced Sync operations, see Manage enhanced sync operations.

    5. Review the sync activities for information about the updates made to Indoor Mapping and Workplace Core as part of enhanced sync.

      You can view the sync activities by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Activities.

      The Enhanced Sync Activities list contains information about sync operations like the timestamp, the impacted table, and the workplace location.

    6. Review the sync error logs for informational messages, warnings, or errors.

      You can view the sync error logs by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Error Logs.