Microsoft Exchange Online setup for Journey Accelerator

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Microsoft Exchange Online setup for Journey Accelerator

    The integration of Journey Accelerator with Microsoft Exchange Online facilitates scheduling plans and to-do tasks directly from Journey Accelerator using the Microsoft Office 365 calendar. For successful integration, administrators must first install and configure the necessary Microsoft plugins and integrations prior to the Journey Accelerator installation.

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    Key Features

    • Scheduling Capability: Users can create and manage calendar events directly from Journey Accelerator plans and tasks.
    • Microsoft Exchange Online Spoke: Allows for management of calendar events and mail within Microsoft Exchange Online.
    • Retry Handler Framework: Automatically retries failed HTTP requests when API rate limits are exceeded.
    • Active Directory Integration: Communicates with Microsoft Active Directory to manage user and group objects.
    • Security Management: Ensures appropriate management of users and security groups through Microsoft Azure AD integration.

    Key Outcomes

    By properly setting up the Microsoft Exchange Online integration, ServiceNow customers can enhance their planning capabilities within Journey Accelerator, streamline calendar management, and ensure efficient communication between systems. Customers should be aware that certain features may require additional licensing for use beyond the embedded limitations.

    After configuring the spokes, customers need to set specific system properties in ServiceNow to enable Exchange Online functionalities effectively.

    By integrating the Journey Accelerator scheduling feature with the Microsoft Office 365 calendar function, users can schedule plans and to-do tasks.

    Note:
    If an administrator intends to use the Microsoft Office 365 scheduling capabilities with Journey Accelerator, the administrator must install and configure the related Microsoft plugins and integrations before installing Journey Accelerator.
    The Journey Accelerator scheduling feature enables users to schedule Microsoft Office 365 calendar events directly from Journey Accelerator plans and to-do tasks.

    If you plan to use the scheduling feature, you must install and configure these plugins and integrations before you install Journey Accelerator. The embedded scheduling feature includes all plugins, integration APIs, and actions.

    Some integrations and related plugins require activation by ServiceNow® personnel. Journey Accelerator uses an embedded Microsoft Exchange Online spoke with limitations for use with Journey Accelerator. The use beyond these embedded limitations may require that you get additional licensing or subscriptions.

    Journey Accelerator v2

    Microsoft AD Spoke [com.sn.ad.spoke]
    Provides communication between Journey Accelerator and Microsoft Active Directory to manage objects such as users, groups, and computers.
    Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
    Provides security requirements to Journey Accelerator so that users, security groups, and office groups are appropriately managed.
    Microsoft Exchange Online spoke v2.0.1 [sn_ex_online_spke]
    The Microsoft Exchange Online spoke enables creation and management of calendar events and mail in Microsoft Exchange Online.

    Journey Accelerator v3 and later

    Microsoft Exchange Online Spoke V3.0.0
    The Microsoft Exchange Online spoke enables creation and management of calendar events and mail in Microsoft Exchange Online.
    Retry Handler Framework
    Framework that retries a failed HTTP request when the API rate limits are exceeded and the 429 Too Many Requests status code is returned. The retry-after time HTTP header is used to retry the request again after that specified retry-after time.

    Set these Journey Accelerator system properties

    Follow the instructions for setting up the spokes respective to your Journey Accelerator version. After spoke setup is complete, navigate to sys_properties.list in ServiceNow and set up the following properties for the Journey Accelerator app.
    • sn_ja.calendar_provider_option: Select exchangeOnline
    • sn_ja.ex_online_dummy_account_id: Insert <outlook dummy account for querying meeting times>
    • sn_ja.ex_online_service_account_id: Insert <outlook service account or delegator for calendar management>
    • sn_ja.ex_online_notification_url: Insert <webhook URL from Microsoft Exchange Online Spoke>
    Note:
    When using Microsoft Exchange Online spoke v.2.0.2 with Retry Handler Framework, the scripted rest API for the retry handler framework is used as the webhook URL.

    For detailed steps, see Update system properties for Microsoft Exchange Online in the Journey Accelerator app