Properties installed with Workplace Concierge

  • Release version: Yokohama
  • Updated July 20, 2025
  • 3 minutes to read
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    Summary of Properties installed with Workplace Concierge

    Workplace Concierge comes with configurable system properties that enhance workspace suggestions and reservation experiences for employees. These properties influence how preferred workplaces are suggested and how employees can interact with workspace reservations using the Workplace Service Delivery for Mobile app. They consider user preferences, presence, past and future reservations, and space configurations to provide tailored workspace options.

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    Key Properties and Their Purpose

    • Collaborators filter (snwsdconcierge.collaboratorsfilter): Enables adding collaborators for an employee's workplace by applying condition filters. Default is true.
    • Allow parallel reservations from Desk Suggestions card (snwsdconcierge.allowoverlappingreservations): Controls whether employees can make multiple desk reservations in a single day via the Desk Suggestions card. Defaults to false, which hides space suggestions after a reservation and prevents overlapping bookings.
    • Past days for reservation suggestions (snwsdconcierge.suggestionsreservationpastdaystoconsider): Defines how many past days (up to 90) the system considers when generating workspace suggestions based on previous reservations.
    • Space types for suggestions (snwsdconcierge.suggestionsspacetypes): Specifies which space type records are used to suggest available workspaces. By default, desks are included, but this property can be updated with Sys IDs of other reservable modules such as rooms or meeting rooms to expand suggestions.
    • Maximum days selectable for reservation (snwsdconcierge.workplacedayselectionlimit): Sets the maximum number of days an employee can select at once on the calendar for bulk reservations. Default is 10 days; negative or zero values are unsupported. Enabling this allows multi-day selection on the Workplace page.

    Practical Application for ServiceNow Customers

    These properties are accessed via All > Workplace Concierge > Administration > Properties or through the sysproperties table. Adjusting them allows administrators to:

    • Customize collaboration features by defining who can be added as collaborators for workplace bookings.
    • Control reservation behaviors such as allowing or restricting multiple same-day reservations from desk or space suggestions.
    • Set how far back the system looks into reservation history to personalize workspace recommendations.
    • Define which types of spaces appear in suggestions, enabling inclusion of desks, rooms, or other reservable modules.
    • Manage how many days employees can select simultaneously, streamlining bulk reservation processes.

    Proper configuration of these properties enhances user experience by providing relevant, personalized workspace suggestions and flexible reservation options aligned with organizational policies.

    Customize the system properties available with Workplace Concierge as required.

    Configure Workplace Concierge properties for improved workspace suggestions. The preferred workplace suggestions are shown to an employee in the search results. Employees can select a suggested workspace while reserving a space using the Workplace Service Delivery for Mobile app. The workspace suggestions are also based on user workplace profile location preferences, employee presence configuration, user space table and space suggestions table configuration, and future and past reservations.

    Following properties are installed with Workplace Concierge.
    Note:
    The Workplace Concierge properties are available in All > Workplace Concierge > Administration > Properties.. These properties are also available in the the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation filter context menu.
    Table 1. Workplace Concierge properties
    Property Description
    Collaborators filter [sn_wsd_concierge.collaborators_filter] Property to add a collaborator for a workplace employee. Apply condition filters as required to add workplace users as collaborators. Default value is set to true.
    Allow user to have parallel reservation from desk suggestions card on workplace page [sn_wsd_concierge.allow_overlapping_reservations] Property to allow a parallel or multiple desk reservations for a day from the Desk suggestions card in Workplace Service Delivery for Mobile.

    By default, this property is set to true. If it is set to false, employees cannot have multiple or parallel desk reservations for a day using the Desk Suggestions card. After reserving a space, they will not see the Space Suggestions for other workspaces.

    By default, allow_overlapping_reservations is set to false. If this property is not selected or is false, after making a reservation, Space Suggestions card is hidden. A message is displayed "Reservation created for your in-office day on <calendar date>, <calendar weekday>." Changing the reservation date shows Space suggestions facet. If this property is selected or true, Space Suggestions facet is visible. For more information, see Create a reservation for a day in Workplace.

    Specifies the number of past days to consider when generating reservation suggestions for the user

    [sn_wsd_concierge.suggestions_reservation_past_days_to_consider]
    Specifies the maximum number of past days the application considers when proposing a workspace to an employees. Max value is 90 days. Allowing users to have parallel reservations from the Space suggestions card can be set to True or False (Check or Uncheck).

    For more information, see Configure a reservable module.

    List of space types that are used when suggesting available spaces to employees to reserve.

    [sn_wsd_concierge.suggestions_space_types]
    Space type record that is used while suggesting spaces to an employee for reservation. By default, Space type suggestion is fetched from the Workspace/Desk Reservable Module Configuration.

    The list of space types determines which spaces are suggested to employees for reservation. For example: 5f017383eb512010b89bfdfc9c5228c8.

    By default, the Desks Reservable Module and Workspace/Desk (space type) are shown. Employees can see suggestions for locations and workspaces included in the Desks Reservable Module Configuration on the Workplace page. For more information, see Workplace Service Delivery for Mobile.

    To include other Reservable Module Configuration, such as Rooms or Meeting rooms, add the Sys ID of the Rooms or Meeting rooms this property. This property can take comma separated values. For example:

    List of space types: 5f017383eb512010b89bfdfc9c5228c8,20713b83eb512010b89bfdfc9c522899

    Set the Available-in Reservable Module Configuration property to Workplace experience in the Reservable module Configuration. Make sure All day is enabled at the Reservable module level. By default, this property is enabled for the Desks Reservable Module Configuration.

    For more information, see Configure a reservable module and Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile.

    The maximum number of days an employee can select at once through the Workplace experience [sn_wsd_concierge.workplace_day_selection_limit] Option to enter the maximum number of days an employee can select on the calendar component in the Workplace page.

    Default value is 10 days. Negative value (zero) is not supported. For more information, see Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile.

    When this property is set, the Select multiple days toggle button is available on the Workplace page. Employees can select multiple days on the calendar for making bulk reservations. For example, if this property is set to 5, employees can see 5 In-office days selected on the calendar.

    The employee can auto-select days or dates on the calendar until the maximum allowed selected days in this property.

    If there is no date selected, the system shall select the first allowed (possible) date and try to select all days until the maximum selection limit.

    When an employee removes a date from the calendar, the suggestion is removed from the Space Suggestions list view.