Vice President, Product Management, Issuer Processing, Visa
Chief Digital Officer and CIO, AstraZeneca
Raffaello Petracchi is a results-oriented strategic thinker with a passion for people leadership. He maintains a strong commitment to operations and service excellence while maintaining a focus on customer experience within the appropriate legal and regulatory framework.
David "as a Service" Rottman is an 18-year Financial Services veteran leader overseeing the ServiceNow Platform at TD Bank. He is a champion of strategy, transformation, and maximizing value for the enterprise.
Caren Morrison is a senior technology executive based in Toronto. In her role at Scotiabank, she oversees the infrastructure team responsible for all platforms and operations globally. She has a strong focus on diversity and mentorship in tech and has played a founding role in Kids Can Code initiatives.
Lukas Lhotsky has over 20 years of experience in the technology sector. A digital transformation expert, Lukas helps major organizations such as Bell modernize their IT environments by leveraging leading platforms like ServiceNow.
With 20+ years in Canadian telecom, Hadeer Hassaan excels in strategic planning and transformation. She leverages AI to enhance customer experiences and operations, fostering collaborative, customer-centric teams.
Alfred Ng leads the company's technology strategy across key domains and drives its digital transformation, keeping Beanfield at the forefront of innovation.
Grant Hamilton leads the development and implementation of modern service management practices to align technology with business objectives. With 20+ years in ITIL frameworks, ITSM, and ITAM, he empowers organizations with enterprise service management solutions that enhance performance.
With experience in asset governance, configuration, and data quality, Vanessa Violin supports initiatives that improve asset visibility, strengthen compliance, and help organizations maximize technology investments. She focuses on practical, data-driven approaches to enhance ITAM processes, improve lifecycle management, and reduce operational risk.
Ranjika Manamperi leads the Digital Technology and Shared Services functions, overseeing the development and execution of OPG's Digital and Shared Services strategy. She is advancing OPG's digital capabilities, cybersecurity posture, and innovation agenda to support the delivery of clean and reliable energy.
Mary Rosano is an executive-level HR leader with 25+ years of experience spanning HR Service Delivery and Technologies, HR Transformation, Total Rewards, Human Capital Management, and business partnering.
Terry Schultz leads the strategic direction and delivery of the ServiceNow platform for the province of Alberta, driving modernization, governance, and digital transformation initiatives that align with public sector priorities.
Nicole Conboy is an Enterprise Service Management (ESM) leader with 30+ years of experience driving transformation through service management, change management, and IT governance. Known for delivering impactful change and measurable results, she focuses on enhancing employee experiences and empowering teams to continually improve in her role at Sobeys.
With 25+ years in IT, Anthony leads technology at U of T Mississauga, driving client-centric services and operational excellence through ServiceNow. He's reshaped the UTM Service Desk and champions digital transformation across the campus.
With over 20 years of experience at National Bank, Isabelle Chartier serves as business owner for the Service Management domain. Her strength lies in a deep understanding of end-to-end banking processes, enabling her to drive governance and continuous optimization.
Nick Tzitzon has been a leader at the highest levels of global business and government for 2+ decades. As group leader at ServiceNow, Nick oversees marketing, corporate affairs, innovation, servicenow.org, global impact, and environmental sustainability functions as well as the Office of the CEO.
With 18+ years of experience, Cristin Gooderham is a seasoned sales professional with a proven track record of driving business growth and managing high-performing sales teams.
Kara Callaway leads global storytelling at ServiceNow through Corporate Narrative and Executive Briefing Centers. She is passionate about mentoring, amplifying customer voices, and turning bold visions into reality.
