Default configurations for team requests

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Predefined set of team request configurations are available to use after you have activated Manager Hub from ServiceNow Store.

    Table 1. OOB team requests configurations
    Request type Description
    cat_item Configuration to display items (of type hardware and software) that are requested by an employee in Manager Hub
    hr_service Configuration to display cases (except for employee relations cases) opened by an employee in Manager Hub.

    For more details, navigate to All > Manager Hub > Administration > Team Requests Configurations.