Default proactive prompts for Manager Hub

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Default proactive prompts for Manager Hub

    Manager Hub in ServiceNow includes default proactive prompts that help managers support and engage their teams effectively. These prompts are based on predefined signal configurations that automatically identify employees needing attention in key areas such as learning engagement, career growth, work-life balance, and new hire support. Activation of Manager Hub and Proactive Prompts provides these default configurations out-of-the-box, simplifying manager insights and actions.

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    Signal Configurations

    Default signals run scheduled jobs to identify employees fitting specific criteria and display relevant widgets within Manager Hub:

    • Assigned learning lack of engagement: Identifies employees assigned learning courses for over a month who have not started or completed them. Requires the Learning Core application.
    • Time since job change: Highlights employees whose current job role started 36 months or more ago to encourage career growth. Requires Human Resources Scoped App: Core plugin.
    • Employee hasn’t taken PTO: Flags employees with significant unused paid time off (PTO) or who haven’t taken PTO in six months to promote work-life balance. Requires Human Resources Scoped App: Core plugin.
    • New hire above average requests: Identifies new hires (within 30 days) who have submitted six or more HR or hardware/software requests in two weeks, highlighting potential onboarding issues. Requires Human Resources Scoped App: Core plugin.

    Signal Categories

    Signals are organized into logical categories to streamline management and prompt targeting. The default categories available in Manager Hub are:

    • Career
    • Employee service
    • New hire
    • Team insights
    • Well-being

    These categories allow you to focus prompts on specific areas of team management.

    Signal Actions

    Prompts include actionable options for managers, with the default action being to open a URL that directs to relevant tasks or resources. This empowers managers to respond promptly and efficiently to identified signals.

    Practical Use for ServiceNow Customers

    By leveraging these default proactive prompts in Manager Hub, ServiceNow customers can:

    • Automatically identify employees needing learning support, career development, work-life balance encouragement, or onboarding assistance.
    • Access categorized insights that help prioritize management efforts.
    • Take immediate action through prompt-linked URLs, improving team engagement and productivity.
    • Reduce manual monitoring by relying on scheduled signal evaluations.

    To customize or extend these capabilities, customers can refer to the Proactive Prompts documentation for configuring signals, categories, and actions.

    Default signal configurations, signal categories, and an action URL are available to use on activating Manager Hub and Proactive Prompts.

    To learn how to use Proactive Prompts, refer to the Proactive Prompts documentation.

    Signal configurations

    For detailed information on how to configure signals in Proactive Prompts, see Configuring Proactive Prompts.
    Table 1. Default signal configurations
    Field Description
    Assigned learning lack of engagement Default signal configuration to display the Support employees with learning widget in the Manager Hub page.

    This configuration is available only when the Learning Core application is installed.

    A schedule job runs every two weeks and identifies users based on the following criteria. These users are displayed to the manager in the Support employees with learning widget.
    • learning course or path has been assigned by the manager
    • assignment date is one month or more in the past
    • learning course in not in Work in progress or completed state
    Time since job change Default signal configuration to display the Help your employee grow their career widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every six months and identifies users based on this criterion: 36 months or more since the start date of current job role.
    Employee hasn’t taken PTO Default signal configuration to display the Encourage work-life balance widget in the Manager Hub page.

    This configuration is available only when Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every three months and identifies users using one of the following criteria:
    • time-off balance is 50% or more of the total available and is October 1 or later in the current calendar year
    • last date when the time off was taken was 6 months or more in the past and time off balance is more than zero
    New hire above average requests Default signal configuration to display the Support your new hire widget in the Manager Hub page.

    This configuration is available only when the Human Resources Scoped App: Core plugin is installed.

    A scheduled job runs every 14 days to identify users based on the following criteria:
    • employee start date is 30 days or less in the past
    • employee has opened six or more requests in the past 14 days
    • requests are either HR case (except life cycle event case), or catalog item is software or hardware request, or a single request of high priority
    • requests are not closed complete

    Signal categories

    Signal categories are the logical groups to divide signals. Signal categories enable you to pull category-specific prompts on the prompt widget.

    Career, Employee service, New hire, Team insights, and Well-being are the default signal categories that are available for Manager Hub. For more information on these signal categories, see Configure signal categories in Proactive Prompts.

    Signal actions

    Signal actions enable end users who receive the prompt to act on them. Open a URL is the default signal action that is available for Manager Hub.

    For more information on signal actions, see Configure signal actions for Proactive Prompts.