Configure the Datadog metrics connector instance

The Datadog Metrics connector retrieves performance metrics from your Datadog environment and sends them to your ServiceNow instance. Users can use SN anomaly detection capabilities and correlate metric anomalies with events and logs alerts.

Before you begin

To activate metric collection, ensure that the MID Server that retrieves metrics is configured with the Metric Intelligence extension and that the extension is in Started mode. See Manually configure the Metric Intelligence extension.

• • Create an API key and Application Key in Datadog. These are used in the connector to call the Datadog REST API.
  • Configure the Service graph connector for Datadog. This is configured in the instance and discovers Datadog CIs. For details on configuring this connector, see .

Create a Credentials record in your ServiceNow instance:

1. Navigate to Credentials & Connections > Credentials.
2. Select New and select API Key Credentials.
3. In the Name field, enter a descriptive name. For example, Datadog API Key.
4. In the API Key field, enter your Datadog API key.
5. Select Submit to save the record.

Role required: evt_mgmt_admin

Procedure

1. Navigate to Event Management > Integrations > Connector Instances.
2. In the list, select Datadog Metrics.
   The form displays the default parameters for the connector. You typically do not need to modify these parameters on the definition itself.

   Note:

   The blue information banner at the top of the page serves as a permanent reminder of the automatic capping applied to key performance parameters to ensure system stability.
3. In the Connector Instances related list, click New.
4. On the Connector Instance form, fill in the fields.
   For details on the connector instance fields displayed on the page, see Datadog connector instance form.
5. Right-click the form header and select Save.
   The Connector Parameters and Connector Instance Metrics related lists appear. For details on the connector instance value parameters, see Datadog connector instance value parameters.
6. Optional: To add custom, select New and fill the form.

   Table 1. Connector instance metrics page - New record

   Field	Description
   Metric name	Display name for the metric to be configured in the ServiceNow instance.
   Metric connector instance	Set by default to Datadog connector instance. All metrics are collected for the Datadog connector instance.
   Metric type	The name of the Datadog entity type which the metric belongs to.
   Metric ID	The Datadog metric ID of the metric being collected.
   Active	Select for the metrics to collect.

   • Ensure that the CIs related to the metrics exist in the instance.
   • Create an event rule to perform CI binding, as needed. For details, see Create or edit an event rule.
7. Select Test Connector to verify the connection between the MID Server and the connector.
8. After a successful test, select the Active check box and then select Update.