Manage SLO creator agent settings

  • Release version: Zurich
  • Updated January 20, 2026
  • 1 minute to read

    • Activate or deactivate the service level objective (SLO) creator agent and configure the notification settings.

    Before you begin

    You must have Now Assist for ITOM and Service Reliability Management (SRM) installed on your instance. For more information, see Install Now Assist plugins and Install Service Reliability Management from Admin Center or ServiceNow Store.

    Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    For an overview of how and when the SLO creator agent generates SLOs, see Generating service level objectives.

    Role required: srm_admin

    Procedure

    1. Navigate to All > Service Operations Workspace > Configurations.
    2. Select Service Reliability Management > Activate > AI-generated SLOs.
    3. Configure the SLO creator agent settings.
      SettingDescription
      Allow the agent to automatically generate SLOs from service alerts and outages. Turns on or off the SLO creator agent.

      When the agent is active, it generates SLOs based on alerts, incidents, and outages for eligible services and configuration items (CIs).
      Include a policy to email the assigned team if the error budget is less than or equal to 25%. Sends an email notification to the team assigned to the service or CI when the SLO error budget reaches 25% or lower.
      Email team managers when an SLO is generated, or the team if no manager is assigned. Sends an email notification when the agent generates a new SLO.

      If a team manager is assigned to the service or CI, the manager receives the notification. Otherwise, the notification is sent to the group email. If no group email exists, all group members with an email address receive the notification.
    4. Select Save to implement your changes.
      The UI displays Settings saved.

    What to do next

    To view SLOs generated by the agent, see View generated SLOs. To modify or deactivate the SLOs after they're created, see Edit a reliability metric.