Define criticality for application services

For each service instance, select a criticality level that reflects how important it is to your organization operations.

Before you begin

Determine how important the application service is to your organization.

Role required: service_mapping_admin

About this task

Typically, you might assign high criticality to service instances, which impact your customer base or sales revenue, while giving low criticality to internal service instances causing minor inconvenience to organization employees. For example, you could set high criticality for a service instance that supports sales functionality using the organization web site. A service instance that provides internal printing for the organization employees could receive low criticality.

You can also use a criticality value to define recovery strategies.

Figure 1. Criticality levels displayed in Operator Workspace page

Procedure

1. In the classic environment, perform the following steps:
   1. Navigate to All > Service Mapping > Home.
      The Home page displays only information on service instances that Service Mapping can discover or already discovered. The Home page does not display information on service instances that are created manually or using the API.
   2. Click View Your Services on the Completed tile.
   3. Select the relevant application service.
   4. Click Additional Info.
   5. Select the appropriate option from the Business criticality list.
   6. Click Update.
2. Alternatively, perform the following steps in the Agent Workspace UI:
   1. Navigate to Agent Workspace > Agent Workspace Home.
   2. Click Lists in the left pane.
   3. Navigate to Services > All Services.
      The list of services displays services in Operational status.
   4. Select the relevant application service.
   5. Click the Open Preview icon.
      
      
      

      The Details pane opens on the right.

   6. Select the appropriate option from the Business criticality list.
   7. Click Update.

Related concepts

• Service definition transfer from one instance to another

Related tasks

• Group application services
• Control user access to application services
• Schedule a top-down discovery by Service Mapping